Standard Return and Refund Policy
Dear Customer, please be aware that according to our Standard Return and Refund Policy, purchases made directly from our websites: https://shelly.cloud/ can be returned to Allterco Robotics (“Seller”/ “Allterco”/ “We/Us”). Shelly devices purchased through other retailers must be returned in accordance with their respective return and refund policy.
You, as a Customer, are entitled to cancel an Order made before its dispatching as informed by e-mail on the site of the SELLER.
You are entitled to withdraw from the distance contract and to return the Order within 14 days as of the delivery, for any reason and without a justification. This right vests only if you have the capacity of “consumer” within the meaning of Directive 2011/83/EC and Directive 2019/770 /EC on certain aspects concerning contracts for the supply of digital content and digital services.
How to return a delivered Product?
The right of withdrawal from the contract may be exercised and the delivered Product may be returned within 14 days as of the day on which you or a third party indicated by you have acquired physical possession of the goods.
You shall notify Us for Your wish to withdraw from the contract by sending a withdrawal statement to e-mail: [email protected] or by sending a filled withdrawal form prior to the expiry of the stated time limits, in the original, at the following address:
1407 Sofia, 103 Cherni Vrah Blvd., Republic of Bulgaria for Europe
……………………………. for the USA,
or by explicitly stating the withdrawal on the contact form on the Website by mandatory stating: name and family name, address, number and date of the order, type of device, delivery date.
Please note that any costs related to a rejected delivery (if charged by the delivery courier) or return of Products upon withdraw are at Your expense.
Upon exercised right of withdrawal on Your part the Product shall be returned at the following address:
1407 Sofia, 103 Cherni Vrah Blvd., Republic of Bulgaria for the territory of Europe
……………………………. for the territory of the USA,
The return expenses shall be borne entirely by You.
The returned Product shall not have been used, the package shall be intact and in the state in which it had been delivered – in the original package in its entirety together with the accompanying documentation, without any damage or removal of foil and stickers placed by the manufacturer, without any changed software configuration (without installed or removed applications, nor personal information uploaded).
Until the date of receipt of the returned Product by Us the risk of accidental perishing or damage shall be borne entirely by You. We shall not be obliged to return any paid amounts in cases of loss, perishing or damages to the Product, including those occurred during transport by the return.
How will You receive a refund for returned Product?
Upon withdrawal on Your part within the term said in this Policy, Allterco shall reimburse all payments received from You within 14 (fourteen) days as of the day on which We are informed of Your decision to withdraw from the contract. We may withhold the reimbursement until we receive the goods back, or until You supply evidence of having sent back the goods, whichever is the earliest.
The amounts subject to reimbursement shall be paid as follows:
- For payments on delivery - by bank transfer on the bank account stated by You in the withdrawal form
- For online payments – by bank transfer on the bank account from which You have made the initial payment;
- For payments through PayPal – within Your profile in PayPal.
The amount shall be reimbursed without this leading to any additional expenses for You.
Additional taxes and custom duties, as well as any transaction charges (including exchange rate fees), if any, imposed by the payment service provider are not subject to reimbursement by Us.
For further information please check our General Terms and Conditions.